Customer Relationship Executive - Branch Bekasi (Suncity)

Join BFI Finance Indonesia as a Customer Relationship Executive at our Suncity branch in Bekasi and play a crucial role in our growth strategy. This position offers an exciting opportunity to reconnect with previous customers and analyze potential clients who have previously expressed interest in our products. As part of our team, you'll be responsible for building strong relationships, understanding customer needs, and driving sales through personalized interactions. Bekasi, with its vibrant business environment, provides the perfect backdrop for your professional growth.

In this role, you'll engage with customers daily, using our CRM system to track interactions and ensure follow-ups are timely and effective. Your ability to analyze data and identify trends will help us tailor our offerings to meet market demands. With BFI Finance Indonesia's commitment to innovation and customer satisfaction, you'll have the support and resources needed to excel in your role.

📋 Tanggung Jawab Pekerjaan

• Build and maintain strong relationships with existing and potential customers.
• Conduct customer surveys and feedback sessions to understand their needs and preferences.
• Analyze customer data to identify trends and opportunities for product improvement.
• Develop and implement personalized marketing strategies to drive customer engagement.
• Assist in the preparation of sales reports and presentations for senior management.
• Provide exceptional customer service through phone, email, and in-person interactions.
• Collaborate with the sales and marketing teams to ensure consistent messaging and customer experience.
• Stay updated with industry trends and best practices in customer relationship management.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 2 years of experience in customer relationship management or sales.
• Proficient in using CRM software such as Salesforce or HubSpot.
• Strong analytical skills with the ability to interpret customer data and provide actionable insights.
• Excellent communication and interpersonal skills, with the ability to build rapport with diverse customer segments.
• Familiarity with financial products and services offered by BFI Finance Indonesia.
• Ability to work independently and as part of a team in a fast-paced environment.
• Certification in customer relationship management or sales is a plus.

🛠️ Keahlian

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